Usability - Productivity - Business - The web - Singapore & Twins

WIFI @ Jakarta International airport.

Usually the green Starbucks sign at an airport signals a nice cup of tea and Internet access. So Jakarta international airport looked promising. The Thinkvantage access manager picked up the BizNet hotspot of a local provider. A quick check: payable access. Hhm not as nice as the free access in KL but at least the possibility to offload emails written on the Taxi ride.
Unfortunately BizNet provides no option to pay online, but at least claimed to have iPASS access. If it would work it would be fine, but I just got "Access denied" without further explanation. So over to the counter smiling at the cute Barista: "I'd like to buy a Biznet prepaid card". "We don't do Biznet at the airport anymore". So I'm out of luck. So I decided to let customer service of BizNet know about it, so they can fix it:

Hi there,
I tried to log on to your network at the international Airport in Jakarta. Neither the login using IPASS worked nor the Starbucks staff would know about your prepaid cards. Also I didn't find any possibility to pay online. I guess I'm not the only frustrated potential international customer you loose revenue to. I would love to use your service and pay, but you need to give me an opportunity to do so.

Best regards

The answer came promptly, both from sales & customer service:

From: "Customer Care" <customer_care@biz.net.id>
Dear Mr. Wissel,
Thank you for your information.
We accept your suggestion for further improving our services to our customers. We apologize for any inconveniences it may cause you.
Should you have any questions and/or require further information, please don’t hesitate to contact us.
Thank you for your kind attention and understanding


Didn't really answer my question. Didn't get me online. Didn't make me rave.

Posted by on 14 November 2006 | Comments (1) | categories: Travel


  1. posted by Biznet Customer Care on Thursday 16 November 2006 AD:
    Dear Mr. Wissel,

    Thank you for your information.

    Please be informed that we currently not yet provide online prepaid purchasing. We can assure you that your suggestion will take into our consideration for improving our services to the customer needs.

    Our hotspot prepaid cards are only available at Starbucks café and several other café which you could refer to our websites at https://www.biznethotspot.com/location.asp

    For further investigation and analysis, could you provide us your iPASS login ID and/or error messages if any when you failed to connect using Biznet Hotspot, also, if available is there any specific time you could inform us?

    Hence, we’d like to apologize for any inconveniences caused. And thank you for your kind attention and understanding.