Usability - Productivity - Business - The web - Singapore & Twins

Surfing in Singapore

We switched to a SingTel MIO plan recently. It did shave of quite some $$ from the phone bill due to its tripple play (land line, mobile, internet) However quality of service is patchy. The plan came with a 2Wire ADSL modem and a theoretical access speed of 10 Mbit/sec. (I was toying with buying the 25Mbit Option, but it doesn't seem like a real deal). She-who-must-be-obeyed complained about a drop in phone voice quality which is bad since her mother speaks very softly and she is almost the only person calling the land line.
Connection speed to the internet has great variance. On a good day in the early morning I can get around 200 KB/s-300KB/s. Yesterday I tried to book movie tickets from ANY of our local sites ( Golden Village, Cathay and Eng Wah. ) and it took more than 3 minutes for each site to respond (today it was 16 sec/ 1.2sec/ 11.5 sec measured with this little gem.). Looking for more data I found a test that allows to measure local and remote data with not really surprising result:
Singapore SurfSpeed 26Aug2007
The latency seems particularly pathetic and about 12% of the potential speed inside SG is rather disappointing. Of course this is totally unscientific. However Other sites showed results in the same range:

Speed Test Results

What irks me is two fold: first that massive mis-match between real performance and advertisement and the patchy reliability. More than once a day the router drops off the internet and takes a few seconds to reconnect. Anything going on then is dropped (and if your 2GB file transfer --- that holiday video the aunties back in Germany wanted to see --- is 98%, too bad) and you have to restart.
Sigh -- consumer market and quality of service.

Posted by on 26 August 2007 | Comments (1) | categories: Buying Broadband


  1. posted by Jumali on Thursday 13 September 2007 AD:
    My contract with Starhub is ending. I am looking around for a good deal to renew my BB. Setup someone's link the other day with MIO. She is an old lady and subscribe to this and all she get was a technician who came and checked out the line. when she asked to help install the modem, his response was i am not familiar with computer and call this number. That is where I came in. I found out that you only have phone support to get the adsl setup. Information are scattered with user ids are in a letter and so on. Question is, how is this old lady ever going to get connected? Singtel sales staff should advise the lady that she has to do this herself and singtel should offer this services for a fee. I call this buying a Italian pasta where they sell ingredient and u have to cook yourself.

    Forget about the speed and stuff. It can never be accurate. What I am looking for is the free gifts. Who gives me the best gifts gets the deal.

    Also, have you ever thought that if there is a power outage, you loose your phone with MIO?