Usability - Productivity - Business - The web - Singapore & Twins

DLink - a support experience (a nice one for a change)

One of my invaluable travel companions is a DLink Travel Router DWL-G730A. Plugging it into the hotel room internet wire frees me up to sit wherever I like instead of being glued to the desk (sitting in the bathtub with water still isn't recommended for laptop use). When it stopped working I felt a sense of urgency to get it fixed. So I gave the D-Link Hotline a call to get a RMA#. To my surprise they said: just drop by at the service centre and we will take care of you (sending things around isn't usual on our small island, so expecting a customer to drop by a service centre is absolute reasonable here). So I went there expecting all sorts of bureaucracy and hu-ha since I didn't have the receipt for that router anymore. The support representative just asked me to fill in contact details and serial# and indicated she would run a quick tests, I should be patient for a few minutes. Less than 5 minutes later she returned, stating that one of the test had failed. Then she handed me a shrink-wrapped new router, let me sign that I got it in return for the borked one and off I went.
Well done DLINK!

Posted by on 16 October 2009 | Comments (0) | categories: Business


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