Usability - Productivity - Business - The web - Singapore & Twins

Customer service anyone?

The story continues. Two days ago the SingNet engineer showed up to measure my DSL line. Unfortunately I had to travel, so only she-who-must-be-obeyed was at home to take care of that matter. The engineer connected his own modem - it worked. He connected my modem to his laptop - it didn't work. His conclusion: "maybe the modem needs settings". Then he walked away, since settings are a matter for the hotline.
Just to sum it up: The broadband service stopped working, I ask the hotline to check settings, they insist to send someone to measure the line, leaving me without service for 9 days and then turn around and claim: you need to check settings with the hotline. On top of that: the service engineer walks away and lets non-technical user behind with a non functional setup.

Speak after me: Customers need service!

Posted by on 13 April 2007 | Comments (2) | categories: Buying Broadband


  1. posted by Brucie on Tuesday 24 April 2007 AD:
    hahah this is so funny and frustrating too. :) So much for customer service training for field engineers. CRM101.
  2. posted by Jumali on Wednesday 09 May 2007 AD:
    They are all the same which leave you with the only 1 consideration. PRICE.