Usability - Productivity - Business - The web - Singapore & Twins

Finally some service.

Friday afternoon at the D&B SME conference I meet a SingNet marketing representative and shared my little story. She was shell shocked and promised to investigate. Since I wouldn't expect any reply before Monday I decided to give the help desk another shot on Saturday morning. What a different experience. OK first I had to wait 15 minutes in the phone queue (My guess is that phone queues are the reason why speaker phones have been invented <g>). The support representative was friendly, very apologetic about the massive delay and, best of all, very competent.

She immediately suggested to give me the modem parameters, so I could check. And it turned out, that the default settings don't match the SingNet settings (anymore I would say). So I'm back online. For reference here are the SingNet ADSL settings:
  • Encoding: PPPoE
  • Encapsulation: LLC
  • VPI: 0  (Linksys default/auto is 8)
  • VCI: 100 (Linksys default/auto is 35)
  • DNS: &

Of course you might want to consider using & for DNS as suggested by OpenDNS

Posted by on 13 April 2007 | Comments (2) | categories: Buying Broadband


  1. posted by Slawek Rogulski on Tuesday 17 April 2007 AD:
    I am glad that I have just read the last installment in your (up until now ongoing) saga with the telcos. For a moment there I thought it was going to be one of those never ending soap operas where you get to play starring role.
    Emoticon wink.gif
    And I have to say though that now I know where Optus (Singtel baby in Aus) gets its "good" manners from. Maybe it's the other way around ...
  2. posted by Jack Dausman on Tuesday 24 April 2007 AD:
    Stephan, doesn't it make you scratch your head and wonder what the regular people do? On the other hand, I had friends who actually ran dual ISDN lines into their homes (let's just say that it's not a real surprise that Scott Adams of Dilbert fame was originally an ISDN engineer for Bell South).