wissel.net

Usability - Productivity - Business - The web - Singapore & Twins

Netgear Support Hell - Part 2


Matthew 6:3 states " do not let your left hand know what your right hand is doing " and Netgear's support seems to have incorporated that. They only confuse " But when you give to the needy" with " But when you organise your customer care". While Chirpa from the ReadyNAS forum tries to help and confirms 5 years of warranty, other parts of Netgear think differently. I got a reply from Netgear this evening (to be fair: they sent it before lunch, but I was in the air then) stating that all information given by helpdesk is wrong: the companies stated as distributors are no longer distributing Netgear and the warranty supposedly is expired already (interesting fact: 5 years ago there was no ReadyNAS NV+). The online registration website of Netgear clearly states 17 Dec 2012 as expiration date of the unit
Netgear confirms 5 years of support
(And they can't type my name. How hard is copy and paste?). So we struggle on a little bit. Stay tuned.
Update: Salvation

Posted by on 24 August 2009 | Comments (2) | categories: Technology

Comments

  1. posted by Thedailyreviewer on Saturday 29 August 2009 AD:
    Congratulations! Our selection committee compiled an exclusive list of the <a href="{ Link } 100 IBM Blogs</a>, and yours was included! Check it out at { Link }

    You can claim your <a href="{ Link } 100 Blogs Award Badge</a> at { Link }

    Cheers!

    Angelina... Emoticon biggrin.gif
  2. posted by alexischarlotte on Friday 18 April 2014 AD:
    This is a blog where i could find the latest technology news updated frequently.. I was in search of the details about netgear and this blog proves to be the best...

    <a href="{ Link } manual</a>