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Netgear Support Hell - Part 3 - Salvation

You might have followed part 1 and part 2. The story continues. Netgear's support process is broken and needs fixing. Luckily there are real people behind that process that are passionate about their products and customer happiness. Netgear confirmed, that my unit doesn't have 5 years of warranty and that the online warranty registration has a bug and that they started a review to fix the date. So at least they want to clean-up. Behind the scenes Chirpafrom the ReadyNAS support forum and Andrew Tan from Netgear Singapore worked on the case and I'll get my unit fixed for free. The spare part should arrive next week (while I'm doing XPages in Seoul) and I will be a happy camper.
@Jonathan: The ReadyNAS Pro is in high demand and on backlog. Andrew mentioned PK Computer at Funan will be happily sell you a unit, you just might need to wait a few days before it arrives.

Posted by on 29 August 2009 | Comments (3) | categories: Technology


  1. posted by Jan-Piet Mens on Sunday 30 August 2009 AD:
    Well, at least that seems to have come to a happy end. Emoticon smile.gif
  2. posted by Jonathan Wong on Sunday 30 August 2009 AD:
    Thanks for the heads-up regarding the ReadyNAS Pro.

    Anyway... I couldn't wait, so I placed an order for the ReadyNAS Pro Pioneer Edition on Amazon.com in the US. Shipping to me via vPOSTUSA.

    Also, I like the way we are using blogs like Twitter now, with cross-post, cross-comment replies. :)
  3. posted by Tender on Friday 04 September 2009 AD:
    At least it has a happy ending so far. Hope it all works out without any more hassles!